Service creates value

Since its establishment 20 years ago, Dongyue Machinery Co., Ltd. has always attached great importance to the full lifecycle service experience of pre-sales and after-sales products for customers. In order to respond to customer needs in a timely manner and improve service efficiency, Dongyue Machinery has further upgraded the business scope of its Xi'an office on the basis of its original after-sales parts warehouse, striving to provide more convenient and high-quality pre-sales consultation and after-sales support services for new and old customers in the northwest region.

Professionalism wins recognition

With the continuous development of the industry, customers' requirements for the maintenance and use of the entire line equipment system are gradually increasing. In order to ensure the long-term stable and efficient operation of customer equipment, Dongyue Machinery has established a full lifecycle service system and formed a professional after-sales service team of more than 100 people covering hydraulic, automation, mechanical equipment, process formula debugging, production management, etc., to timely and effectively solve customers' worries. The Dongyue Machinery Service Team has traveled throughout the country, leaving their solid footprints in various parts of the country. Their presence can be found wherever Dongyue equipment operates. The establishment of the Xi'an office is an important measure for Dongyue Machinery to upgrade its service model. Through pre-sales consultation and after-sales support services for customers, it achieves the integration of product lifecycle services and technological optimization, creating more value for customers.

Quality creates the future

Zero distance service, satisfaction without end. Dongyue Machinery will continue to uphold the corporate philosophy of "conscientious service", coming from and going to customers, providing strong guarantees for high-quality project operation with rich practical experience and mature technical solutions, and working hand in hand with customers to create brilliance.